Shipping policy
Shipping Policy
Last updated: May 23, 2026
Thank you for shopping with us! Please read our shipping policy carefully so you know what to expect when placing an order.
1. Shipping Destinations We currently ship to addresses within the United States only, including all 50 states.
2. Processing Time Orders are processed within 3–5 business days of payment confirmation, unless otherwise noted on the product page. Orders placed on weekends or holidays will begin processing the next business day. You will receive a confirmation email with tracking information once your order has shipped.
3. Shipping Methods & Rates We offer standard shipping on all orders. Shipping costs are calculated at checkout based on your order weight, dimensions, and delivery address. Estimated delivery time is 2–5 business days after your order has shipped.
4. Order Tracking Once your order ships, you will receive an email with a tracking number. You can use this number to track your package directly on the carrier's website. Please allow up to 24 hours for tracking information to update.
5. Shipping Delays We are not responsible for shipping delays caused by carriers, weather, holidays, or other circumstances outside our control. If your order is significantly delayed, please contact us at ebbie@castingglassstones.com and we will do our best to assist you.
6. Lost or Stolen Packages We are not responsible for packages that are lost or stolen after confirmed delivery. If your tracking shows delivered but you have not received your package, please check with neighbors and your local post office first, then contact us at ebbie@castingglassstones.com and we will work with you to find a resolution.
7. Damaged Packages If your order arrives damaged, please contact us within 7 days of delivery at ebbie@castingglassstones.com with your order number and photos of the damage. We will arrange a replacement or refund as appropriate.
8. Address Accuracy Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at ebbie@castingglassstones.com and we will do our best to correct it before the order ships.